Pet Portal

Welcome to Gold Coast Animal Hospital and our online Pet Portal.

The following online Pet Portal provides convenient options for the management of your pet’s health care. Read on to learn more:

What can I do with my Pet Portal?
You can use your Pet Portal to manage your pet’s health care and medication schedule, communicate with us online, and learn more about your pet’s individual health and life-stage issues. Our veterinarians recommend this resource as a convenient way to ensure the long-term health of your pet.

Do I need a separate Pet Portal for each pet?
No! Your Pet Portal contains health information for each pet with an active file in your account with us. Remember, in order to have an active account, your pet must have visited our veterinary hospital.

If you see any information about your pet or account that needs to be updated, you can use the Pet Portal to let us know and we will work to reflect the changes as soon as possible.

How secure is my Pet Portal?
Your Pet Portal resides on a secure server protected by a firewall. Your personal information cannot be accessed by other Pet Portal users.

Your Pet Portal is created each time you sign in. When you are not signed in, your Pet Portal does not exist. This means that it’s impossible for someone to find and view your account on the open Internet. Only you (and anyone with whom you choose to share your sign-in name and password) can see your pet’s information.

How can I get a Pet Portal?

  • Click this “Get a Portal” link.
  • Visit our veterinary hospital. Just give the receptionist your e-mail address.
  • Call us on the phone and give us your e-mail address.

Once you provide us with your e-mail address you’ll receive your password by e-mail within 24 hours. We try to make this process as simple as possible for the convenience of both you and your pet!

How do I view my Pet Portal?
You view your Pet Portal by visiting our website and using your e-mail address and password to sign in. You must have “cookies” turned on in your browser in order to sign-in. You can bookmark the sign-in page, but not your Pet Portal, since it exists only when you are actually signed in.

What do you do with my e-mail address?
We use your e-mail address as your Pet Portal sign-in name. You have the option of receiving your pet’s service reminders (vaccinations, exams, etc.) by e-mail.

We also use e-mail address to contact clients about practice updates and important health news, such as information about West Nile Virus.

If you’d prefer not to receive e-mails from us, you can use your Pet Portal to change your e-mail preferences. You will still be able to use your Pet Portal, even if you choose not to receive e-mails from us.

Do you sell your mailing list?

We do not sell our mailing list. We do occasionally work with animal health companies to offer discount coupons and other promotions for products and services that we believe are beneficial to our patients. We do not disclose your personal information.

How much do Pet Portals cost?
Pet Portals are a service we provide free of charge to all clients with active e-mail addresses.

Our veterinarians recommend the use of our Pet Portal to ensure the proper management of your pet’s records and general health information! For pet owners from Chicago, Gold Coast, Old Town, near North Side and across the state, we’re happy to provide convenient health solutions and outstanding veterinary care.